1. Introduction

At Alphabetplate, we are committed to providing high-quality products and services. If you have a complaint, we want to hear about it and resolve it as quickly as possible.

2. How to File a Complaint

If you have a complaint about our products or services, please follow these steps:

• Contact Us: Send an email to hello@alphabetplatesuk.com with details of your complaint.
• Provide Details: Include your order number, a detailed description of the issue, and any relevant documentation or photos.
• Response Time: We will acknowledge receipt of your complaint within 7 business days and aim to resolve it as promptly as possible.

3. Complaint Handling Process

Once we receive your complaint, we will:

• Review: Assess the details provided and determine the appropriate action.
• Investigate: Conduct an investigation if necessary to understand the nature of the complaint.
• Respond: Provide a response outlining the resolution or next steps within 7 business days.

4. Escalation

If you are not satisfied with the resolution provided, you may escalate the complaint by:

• Contacting Management: Request to speak with a member of our management team for further review.
• Formal Complaint: Submit a formal written complaint to hello@alphabetplatesuk.com

5. Data Privacy

All complaints will be handled in accordance with our Privacy Policy. We will ensure that any personal data shared is protected and used only for the purpose of resolving the complaint.

6. Contact Information

For any questions or to file a complaint, please contact us at:

• Email: hello@alphabetplatesuk.com
• Phone: 07311 151515

7. Policy Review

This Complaints Policy may be updated from time to time. We will notify users of any significant changes on our website.