We understand that changes can occur, and you may need to cancel your order. Please be aware of our cancellation policy before proceeding. For number plate orders, we offer a 3-hour cancellation window. If you need to cancel within this timeframe, please contact us promptly. However, please note that cancellations are not possible after this 3-hour period. This is because our number plates are custom-made to your specific vehicle registration and cannot be resold to other customers. As a result, refunds cannot be issued after the 3-hour cancellation window. We kindly ask that you carefully consider your order before submitting it to avoid any inconvenience.
3D & 4D Plate LegalityOur 3D & 4D plates are completely road legal, as confirmed by the DVLA Government website.
Shortened Number Plate LegalityShortened number plates are fully road legal, as explained on the gov.uk website.
ID and Entitlement Document NamesThe names on the ID/proof of address and entitlement documents do not need to match, as purchasing number plates as gifts is permitted.
MOT ComplianceOur 3D and 4D number plates are fully compliant with road regulations and will pass an MOT without issues. If you encounter any issues, we're here to assist you.
We understand that in today’s fast-paced world, changes in plans and unexpected circumstances can arise. As such, there may be occasions when you find it necessary to cancel your order. To ensure that you are fully aware of the processes involved and to help avoid any potential issues, we would like to provide a comprehensive overview of our cancellation policy. Before proceeding with your order, especially if it involves custom-made items such as number plates, it is essential to familiarize yourself with our cancellation policy. This policy is designed to protect both your interests and ours, ensuring a fair process for all parties involved. For orders concerning number plates, we have established a specific cancellation window of 3 hours from the time the order is placed. This relatively short period reflects the fact that number plates are highly customized products. Each number plate is tailored specifically to your vehicle registration details, which makes them unique and non-replicable. Once the production process has begun, the personalized nature of these products means that they cannot be resold or repurposed for other customers. If you find that you need to cancel your order, it is crucial to act promptly. Contact us within the 3-hour window to request a cancellation. During this time, we can still halt the production process and process the cancellation without any issues. Our customer service team is here to assist you, and we will do our best to accommodate your request if it falls within the allowed timeframe. However, it is important to note that cancellations cannot be processed once this 3-hour window has closed. After this period, our production team will have already begun working on your number plate, making it impossible to halt or alter the process. As a result, the custom nature of these products means that they cannot be resold, and thus, refunds cannot be issued for cancellations made after the 3-hour period. This policy is in place to manage the intricacies of custom production and to prevent unnecessary losses. The materials and labor involved in creating personalized number plates are specifically allocated based on the details provided at the time of the order. When an order is placed, resources are immediately committed to that specific product, and any subsequent changes or cancellations can lead to inefficiencies and financial implications. We fully understand that this policy might seem stringent, but it is designed with both practicality and fairness in mind. We aim to provide a high level of service while managing the realities of custom production. To help prevent any inconvenience and to ensure that you are satisfied with your order, we strongly encourage you to review all details carefully before finalizing your purchase. Before placing an order, please ensure that all information is accurate and that you are fully committed to proceeding. Double-check your vehicle registration details and any other relevant information to avoid any mistakes or changes later on. If you have any doubts or require further clarification, do not hesitate to reach out to our customer service team. We are here to assist you with any questions you may have and to help ensure that your order is processed smoothly. Additionally, if you experience any issues or have concerns about your order after it has been placed, please contact us immediately. While cancellations are not possible after the 3-hour window, our team is available to provide support and address any problems you may encounter. We value your business and strive to make your experience as seamless as possible. By adhering to our cancellation policy, you help us maintain a streamlined operation and ensure that resources are used efficiently. Your understanding and cooperation in this matter are greatly appreciated. In summary, while we recognize that changes in plans can occur, our cancellation policy for number plate orders is in place to manage the unique aspects of custom-made products. With a 3-hour cancellation window, we aim to offer flexibility while also addressing the practical limitations of personalized production. We encourage you to review your order carefully and contact us promptly if a cancellation is necessary within the allowed timeframe. We appreciate your attention to this policy and your understanding of the reasons behind it. By carefully considering your order before submission and adhering to our cancellation policy, you help us provide better service and ensure a smooth process for all our customers. Thank you for choosing our service, and please do not hesitate to reach out if you have any further questions or need additional assistance. Your satisfaction is our top priority, and we look forward to serving you with the highest level of professionalism and care.
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